Get started with Velora
Velora connects your WhatsApp number to AI agents that answer customers 24/7 — and hands off to your team the moment a human is needed. Here’s how to go live.
Sign up with Google — your account and workspace are created automatically.
A workspace holds your channels, agents, team, and billing. You can create more later.
Open Channels → WhatsApp and scan the QR code with your phone. Your number is linked in seconds.
Add an agent, choose a model, set its personality and business hours, and enable it.
Incoming messages are answered automatically. Jump into the inbox any time to take over.
Connecting WhatsApp
Velora links your existing WhatsApp number — no separate business account needed. Go to Channels → WhatsApp, then scan the QR code from your phone under Linked devices. The connection status updates live; once it reads Connected, messages start flowing in.
- Use a dedicated number for production so personal chats stay separate.
- If the QR expires, refresh it — it rotates for security.
- Disconnecting stops all automated replies immediately.
Creating AI agents
An agent is the assistant that replies to your customers. Under AI Agents → New you choose a provider and model, write a system prompt, pick a personality, set the primary language, and define business hours. Enable the agent to put it live.
- Provider & key — bring your own model key; it’s encrypted and never shown again.
- Business hours — reply, send an away message, or stay silent outside your hours.
- Human handoff — set keywords that route a chat to your team automatically.
The shared inbox & human handoff
Every conversation is saved to the Conversations inbox. Open a chat to read the full history, then press Take over to pause the AI and reply yourself — your message sends through the same WhatsApp number. Press Resume AI to hand it back. A conversation flips to human automatically the moment you send a manual reply, so the AI never talks over you.
Plans & billing
Manage your subscription under Billing. Plans set your limits for messages, agents, WhatsApp numbers, and team seats. Upgrades, downgrades, invoices, and payment methods are handled through the secure Stripe customer portal. See pricing for a full comparison.
Security
Secrets and API keys are encrypted at rest, every request is scoped to your workspace, and card details never touch our servers. Read the Trust Center for the full picture.
Create your account and connect WhatsApp in minutes.