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Terms of Service

Last updated: [Month DD, YYYY]

Template notice: This is a professional starting template. Have qualified legal counsel review it and replace every [bracketed] placeholder before you launch or take payments.

These Terms of Service (“Terms”) govern your use of the Velora platform (the “Service”) provided by [Company Name]. By creating an account or using the Service, you agree to these Terms.

1. Accounts

You must provide accurate information and keep your credentials secure. You are responsible for all activity under your account and workspace. You must be at least 16 years old.

2. Acceptable use

You agree not to use the Service to:

  • Send spam, unsolicited messages, or violate WhatsApp/Meta or any channel’s policies.
  • Break the law, infringe rights, or send deceptive, harmful, or abusive content.
  • Attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service.
  • Resell or provide the Service to third parties except as expressly permitted.

You are solely responsible for the content your AI agents send and for obtaining any required consent from your customers.

3. Plans, billing & renewals

  • Paid plans are billed in advance on a recurring basis (monthly or yearly) via our payment processor.
  • Subscriptions renew automatically until cancelled. You can cancel at any time; access continues until the end of the paid period.
  • Fees are exclusive of taxes unless stated. You are responsible for applicable taxes.
  • Plan limits (numbers, agents, messages, members) apply as described on the pricing page.

4. Refunds

Refunds are governed by our Refund Policy.

5. Third-party services

The Service integrates with third parties (AI providers, WhatsApp/Meta, Stripe). Your use of those services is subject to their terms, and we are not responsible for their availability or actions.

6. Intellectual property

We retain all rights to the Service. You retain rights to your content. You grant us a limited licence to process your content solely to operate the Service.

7. Disclaimers

The Service is provided “as is” without warranties of any kind. AI-generated responses may be inaccurate; you are responsible for reviewing and configuring your agents.

8. Limitation of liability

To the maximum extent permitted by law, [Company Name] shall not be liable for indirect, incidental, or consequential damages, and our total liability shall not exceed the amounts you paid in the [3] months preceding the claim.

9. Termination

We may suspend or terminate accounts that violate these Terms. You may stop using the Service and delete your account at any time.

10. Governing law

These Terms are governed by the laws of [jurisdiction], without regard to conflict-of-laws rules.

11. Changes

We may update these Terms. Continued use after changes constitutes acceptance.

12. Contact

[Company Name] — [legal@yourdomain.com]