Refund Policy
Last updated: [Month DD, YYYY]
Template notice: This is a professional starting template. Have qualified legal counsel review it and replace every
[bracketed] placeholder before you launch or take payments.This Refund Policy explains when and how refunds are issued for paid Velora subscriptions. It forms part of our Terms of Service.
1. Subscriptions
Paid plans are billed in advance (monthly or yearly). You can cancel at any time from your billing settings; your plan remains active until the end of the current billing period, and it will not renew.
2. Refund eligibility
- [14]-day money-back: if you’re a new paid customer and unsatisfied, contact us within [14] days of your first payment for a full refund.
- Yearly plans: [describe your policy — e.g. pro-rated refunds are not provided after the first [14] days].
- Billing errors / duplicate charges: refunded in full once verified.
3. Non-refundable
- Partial or unused time in a billing period after the money-back window (unless required by law).
- Fees paid to third parties (e.g. AI provider usage) that you configured.
4. How to request a refund
Email [billing@yourdomain.com] from your account email with your workspace name and the charge date. Approved refunds are returned to your original payment method, typically within [5–10] business days.
5. Consumer rights
Nothing in this policy limits any statutory rights you may have under applicable consumer protection laws.
6. Contact
[Company Name] — [billing@yourdomain.com]